Privacy Policy

Introduction

At Emaline, we respect the privacy of our customers and website visitors. This privacy policy explains how we collect, use, and protect personal information that we receive through our website and retail stores. By using our site or shopping with us, you agree to the collection and use of information as outlined here.

We may periodically make changes to this policy. Any modifications will take effect when posted on this page. Review this policy regularly so you are aware of any changes.

Information We Collect

We only collect personal information that is relevant to providing you with an enjoyable shopping experience. The types of data we may collect include:

Contact details such as name, email address, postal address, and phone number when you create an account, place an order, request information, or contact customer support.
Payment information such as card number, expiration date, and billing address when you make purchases or place orders.
Shopping history including products viewed or added to your cart, purchases, orders, returns, and exchanges.
Website usage data such as pages visited, links clicked, viewing history, IP address, and browser information. We use cookies and other technologies to collect this.
Marketing preferences such as email subscription options and interests used for customizing marketing communications if you opt-in to receive our emails.
Survey responses such as feedback you provide on customer satisfaction surveys.
Social media interactions if you interact with or mention us on social media.
Sweepstakes or contest entries including data submitted to enter promotions or giveaways if you choose to participate.

We only collect personal data when you voluntarily provide it, such as creating an account, making purchases, contacting us, or participating in promotions.

How We Use Information

Data collected through our site or stores will only be used for business purposes related to serving you and enhancing your shopping experience. Examples include:

Completing transactions such as processing orders, returns, exchanges, or warranty claims.
Customer service such as responding to questions, issues, or feedback you submit.
Managing accounts such as administering loyalty programs, notifications, or other account features.
Marketing communications including emails about new products, sales, or other updates. You can opt out anytime.
Site operations such as improving page navigation, enhancing site features, or fixing bugs.
Security monitoring such as detecting fraud, identifying bots, preventing crimes.
Legal compliance such as enforcing policies, protecting intellectual property, or complying with regulations.
Surveys to improve customer satisfaction based on feedback you provide.

We will only use your data for the purposes outlined in this policy unless you provide explicit consent for additional uses. You can revoke consent at any time.

Information Sharing

We will not sell, rent, or trade your personal data with third parties except under the following circumstances:

To complete transactions and provide purchased products or services.
To perform essential business operations like fulfilling orders, delivering packages, or processing payments.
If required to do so by law, court order, or other government authority.
To enforce our policies, prevent fraud, or protect property rights and safety.
If we undergo reorganization or are acquired by another entity, if necessary to continue operations.

Third parties that we share data with are obligated to protect your data and only use it for authorized purposes. We only share the minimum necessary data needed for any permitted purpose.

Cookies and Tracking Technologies

We and our marketing partners use various technologies to collect and analyze usage data to enhance your site experience and show you relevant content and offers. Examples of technologies used include:

Cookies are small text files placed in your browser to store preferences and site activity data.
Web beacons are transparent pixel images that help us analyze site usage and effectiveness.
Embedded scripts collect data about how you interact with our website and ads.

You can disable cookies and similar technologies through your browser settings. However, opting out may affect your ability to view and interact with some site content and personalized features.

How We Protect Data

Safeguarding your personal information is a top priority. We use a variety of security measures to maintain the safety of your data whether collected online or offline. A few examples include:

Encryption technologies to protect sensitive data such as account credentials and payment details.
Access controls to limit which employees can view or access personal data based on job necessities.
Security monitoring to identify suspicious activity and protect against unauthorized access to data.
Backup and disaster recovery to avoid data loss and recover quickly from any outages.

While we aim to protect your personal information, no method is completely secure or error-free. We cannot guarantee security in all circumstances.

Children’s Privacy

Our website is intended for adult users over the age of 18 only. We do not knowingly collect personal data from children under 18 without parental consent. If you believe a child has provided information without authorization, please contact us to have their data removed.

Your Data Rights

We want you to be in control of your personal data. You have the following rights related to any personal information we store:

Access – You can request copies of your personal data by contacting us.
Correction – If any data we have is inaccurate, you can ask to have it corrected.
Deletion – You can request we permanently remove personal data when possible.
Restriction – You can ask us to limit how we process your data in some cases.
Objection – You can object to us processing data for certain purposes.
Portability – We can provide you with copies of your data for your own uses.

To make a request, please contact us specifying which right you are invoking. We will consider and respond promptly. Note there may be reasons we cannot comply with some requests, such as legal recordkeeping requirements.

Contact Us

If you have any questions about this privacy policy or use of your personal data, contact us at:

[email protected]

Emaline Clothing
123 Main St.
Anytown, PA 12345

You can also reach our Data Protection Officer at:

John Smith, DPO
[email protected]

We are committed to working with you to resolve any complaints quickly and transparently. If we cannot, you also have the right to lodge a complaint with your local data protection authority.

Changes to this Policy

We may occasionally update this privacy policy to reflect changes in our data practices or relevant regulations. We will post any updates here, so please check back periodically. Updated policies become effective as soon as they are posted. Continued use of our website or services after an update means you accept the changes.

This policy was last updated on July 1, 2022.